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Local GP practices provide above average patient experiences, survey shows

Chorley and South Ribble Clinical Commissioning Group (CCG) have scored above the national average for overall GP surgery experience in the recent national GP Patient Survey (GPPS), with results being released in July.

The survey is an England-wide survey that provides practice-level data about patients’ experiences with their local GP surgeries.

With a national average set at 85%, Chorley and South Ribble CCG scored an above national-average 87% of patients having ‘good’ experiences at their GP surgery.

Furthermore, Chorley and South Ribble’s GP surgeries scored just 3% of people have a ‘poor’ experience, whilst the national average was at 5%.

88% of patients were able to get an appointment to see or speak to someone at their surgery, which was 4% higher than the national average. Only 9% of patients said they couldn’t get an appointment compared to a national average of 11%.

76% of patients also scored their experience of making an appointment as ‘good’ - higher than the national average of 73%. 66% of patients felt they did not have to wait too long for their appointment, compared to the national average of 58%.

Dr Gora Bangi, Chair and Clinical Leader for Chorley and South Ribble Clinical Commissioning Group, said:

“The results shown in the GP Patient Survey illustrates the hard work of all the practice staff in all of Chorley and South Ribble’s surgeries and is extremely pleasing.

“Practices in the area have worked consistently and tirelessly to make primary care more accessible for patients and it shows in the results.

“We must now work hard in maintaining these high standards and providing the best possible primary care for those that need it in Chorley and South Ribble, I look forward to working with the GP practices in the area to improve even more.”

Further details on CCG results can be found on the GP Patient Survey website.

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